Lumina
Delete Your Lumina Account
You can ask us to delete your Lumina account and the personal data linked to it at any time. This applies whether you signed in with Google or use Lumina as a guest.
How to request deletion
- Email privacy@sophimaks.com with the subject Delete my Lumina account.
- Send the request from the email linked to your account, or include your user ID (shown in Profile). If you never signed in, include your date, time and place of birth so we can find your account.
- We reply within 30 days. We may need to check that it is you before completing the request.
You can also open this page from Profile → Delete account in Lumina.
Deleting the app does not delete your account. Account deletion removes your points and rewards, including purchased points.
What is deleted
- Your account, profile and birth details.
- Your chat history and saved memories.
- Your points and rewards.
We delete or anonymise your personal data within 30 days. Backups are cleared within 90 days. Data that must be retained by law is an exception, as explained below.
What may be kept, and for how long
| Data | Retention |
|---|---|
| Purchase records | As long as tax and accounting law requires (typically 6 to 7 years). |
| Emails and support requests, including your deletion request | Up to 2 years after the request is closed. |
| Analytics data (Firebase) | Up to 14 months. |
| Server and security logs | Up to 12 months. |
These are the retention periods described in our Privacy Policy. Account-linked personal data is deleted or anonymised within 30 days unless we must retain it by law.
Advertising data
Advertising data is handled by Google AdMob. You can reset or delete your advertising ID in your device settings and manage personalised ad choices there or in the app's settings, where available.
Read our Privacy Policy and Terms of Use for more detail.
Contact
Sophimaks LimitedKyriakou Matsi, 10, Liliana Court, 4th floor
1082 Nicosia, Cyprus
Email: privacy@sophimaks.com